Privacy Policy

Welcome to Chanakya Dry Fruits. We value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, utilize, store, and protect your personal details when you interact with our website, place wholesale or retail orders, or communicate with our store.

1. Information We Collect

We only collect information necessary to fulfill your orders and deliver exceptional customer service. This includes:

• Contact Details: Your full name, telephone number, WhatsApp number, and delivery address.
• Order Information: Items selected (dry fruits, nuts, pulses, products, spices), quantity, and preferred delivery schedule.
• Inquiries & Messages: Communications submitted through direct phone calls, emails, or WhatsApp messages.
• Technical Data: Basic browser type and anonymous page visit metrics to maintain and optimize website responsiveness.

2. How We Use Your Information

The information we collect is strictly used for legitimate business operations:

• To confirm and process your dry fruits and wholesale grocery orders.
• To coordinate prompt, free home deliveries right to your doorstep.
• To notify you regarding order status, dispatch, and wholesale pricing updates.
• To answer your queries and provide dedicated customer assistance.
• To maintain accurate billing, delivery slips, and transaction records.

3. Data Protection & Security

We implement strict physical, electronic, and procedural safeguards to secure your personal data against unauthorized access, alteration, disclosure, or misuse. Access to your contact information is limited strictly to authorized staff and delivery personnel on a need-to-know basis.

4. Non-Disclosure & Third-Party Sharing

We maintain an uncompromising zero-tolerance policy against selling customer information:

• We never sell, rent, or trade your personal information to third-party advertisers or marketing agencies.
• Information is shared only with verified delivery associates strictly for fulfilling delivery to your address.
• Information may be disclosed if required by law or legal regulatory compliance.

5. Cookies and Web Analytics

Our website may use standard session cookies to ensure the website operates smoothly on desktop and mobile devices. These cookies do not store personally identifiable data and can be disabled through your browser settings at any time without impacting your ability to browse our catalog.

6. Your Rights and Choices

You have full control over your personal data. You may contact us anytime to:

• Review or request details of the personal data we hold about you.
• Update, correct, or amend your contact or delivery details.
• Request removal of your contact information from our recurring broadcast/notification lists.